STARBUCKS COFFEE COMPANY !!!

cardinfo@starbucks.com
www.starbucks.com
http://www.starbucks.ca/

Je viens de visiter votre site internet canadien. Cependant, j’ai été surpris
de ne pas trouver de version en français, langue officielle du pays et seule
langue officielle au Québec où vous avez 21 établissements.

Pouvez-vous me dire pourquoi vous ne respectez pas votre clientèle
francophone au Québec ? J’espère que c’est un simple oubli de votre part. De
nombreux cafés au Québec respectent mieux la clientèle francophone et je me
ferai plaisir d’aller chez la concurrence.

PASCAL SERODES

Montréal
pascalserodes@hotmail.com

******************

STARBUCKS RéPOND… EN ANGLAIS !

Je vous transfère ce message provenant du service clientèle des café
Starbucks, en réponse à mon message concernant l’absence de version française de
leur site internet canadien.

Pascal Serodes

——————————————————————————–

From: "Starbucks Card" <cardinfo@starbucks.com>
To: "Pascal Serodes" <pascalserodes@hotmail.com>
Subject: RE: canadian website
Date: Wed, 17 May 2006 15:20:58 -0700

Dear Ms. Serodes,

Thank you for taking the time to write us with feedback concerning the
Starbucks Card web site. It is very helpful to hear what our customers have to
say as we are always looking for ways to improve the quality of our products and
service in order to better meet – and hopefully exceed – our customers’
expectations.

Acting on feedback is essential to Starbucks continued success. If this does
not happen, I realize that you and others may go elsewhere for your coffee
needs. Please know that your comments have been forwarded to our Starbucks Card
Web team for review.

Thank you again for giving us the opportunity to address your concerns and
improve our operations. If you have further questions or concerns, please feel
free to contact us again at CardInfo@starbucks.com or call (800) STARBUC
(782-7282) to speak with a customer service specialist.

Sincerely,

Darci T.

Starbucks Card Services

Starbucks Coffee Company

If you would like to share your thoughts about your experience with Starbucks
Customer Contact Center, please click on the link below to participate in a
short survey. Your comments will be used to ensure that any future experiences
with Starbucks Customer Contact Center meet your highest expectations.


http://www.starbuckscontactcenter.com/star_ccc_index.asp?group=SC&template=SC71

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(Le 22 mai 2006)